HELP CENTER
- How do I choose the right product size for my pet?
We recommend selecting a size based on your pet’s weight, chest girth, neck girth, and overall body shape. Please refer to the size chart on the product page for specific details; if you are unsure, feel free to contact our customer service team for assistance. - Which pets are suitable for using these pet beds?
Our pet beds are suitable for both cats and various breeds of dogs. However, you should select the specific size based on your pet’s body dimensions to ensure they have enough room to stretch out comfortably. - What is the difference between a walking harness and a standard collar?
A walking harness distributes pressure more evenly, reducing strain on your pet’s neck, making it ideal for daily walks and training. A standard collar, on the other hand, is more convenient for everyday wear and identification purposes. - Are the product materials safe?
We use safe, eco-friendly, and durable materials suitable for daily use by pets; however, we still recommend preventing your pet from chewing on or accidentally ingesting the product. - Are the pet beds washable?
Most of our pet beds feature removable covers for washing or can be washed in their entirety; please refer to the specific product instructions for details. We recommend regular cleaning to maintain hygiene. - How do I properly put on the walking harness?
Guide your pet’s front legs into the designated openings, then adjust the chest strap to a snug—but not tight—fit. Ensure the harness is secure enough to stay in place without restricting your pet’s movement. - How do I adjust the tightness of a collar?
We recommend using the “two-finger rule”: you should be able to comfortably slip two fingers between the collar and your pet’s neck. This ensures the collar is neither too tight (choking hazard) nor too loose (risk of slipping off). - Are these products suitable for all pets?
Different products are designed for pets of varying sizes and temperaments; please select the appropriate style based on your pet’s specific needs and characteristics. - Are the products waterproof or durable?
Some of our products feature waterproof or wear-resistant designs. However, for long-term use, we recommend performing periodic checks to ensure the product remains in good working condition. - How should I clean and maintain the products?
Use a mild detergent for cleaning.
Avoid prolonged exposure to high heat or direct sunlight.
Periodically check for any signs of wear or damage. - What should I do if my pet refuses to wear the product?
We recommend a gradual approach to help your pet get accustomed to it. You can incorporate positive reinforcement and rewards during the process to increase their acceptance. - Do you accept returns or exchanges?
Returns and exchanges are accepted, provided the items meet our return policy criteria (e.g., showing no signs of significant use, being undamaged, etc.). - How long does it take for orders to ship?
Orders typically ship within 3–5 business days after placement; please refer to your specific order details for the most accurate shipping estimate. 14. Can these products be used for large dogs?
Some of our products are suitable for medium to large-sized dogs; please check the product specifications or contact customer service to confirm. - Are these products suitable for outdoor use?
Yes, our harnesses and collars are particularly well-suited for outdoor activities; however, please ensure you remain mindful of environmental safety. - Do the products have any unpleasant odors or cause irritation?
We strive to avoid using materials that cause irritation. If you notice a faint odor, we recommend airing the product out before use. - How often should the product be replaced?
Replacement frequency depends on usage frequency and the degree of wear and tear; if you notice signs of aging or damage, we recommend replacing the product promptly. - Is it possible to place bulk orders or request customization?
We welcome bulk orders and customization requests; please contact customer service for further details.