CARRIAGE TERMS
Thank you for choosing our pet supplies! We are committed to providing you and your beloved pets with efficient and reliable delivery services.
I. Shipping Time
All orders will be shipped within 3–5 business days after successful payment.
Please kindly note that shipping times may be slightly delayed during promotional events, holidays, or peak order periods.
II. Delivery Time
Once an order has been shipped, it is expected to arrive within 7–12 business days.
Actual delivery times may vary depending on factors such as region, logistics arrangements, or customs inspections.
III. Delivery Coverage
We offer shipping to a wide range of countries and regions; the specific areas covered are subject to the options displayed on the checkout page.
IV. Shipping Fees
Shipping fees will be automatically calculated on the checkout page based on your delivery address.
Free shipping may be offered during select promotional periods (please refer to the page details for specific terms).
V. Order Tracking
Once your order has been shipped, you will receive a notification containing your tracking number.
You can track your delivery progress in real-time via the logistics provider’s official website or directly through your order page.
VI. Address Changes
Before Shipment: You may contact our customer service team to update your delivery address.
After Shipment: Addresses cannot be changed once the order has been shipped; please ensure that the information you provide is accurate.
VII. Logistics Delays
Logistics delays may occur due to weather conditions, flight schedules, customs procedures, or other force majeure factors. We will do our utmost to assist you in monitoring your order status.
VIII. Package Issues
Please contact us immediately if you encounter any of the following situations:
No updates on package status for an extended period
Lost package
Damaged or defective items
We will provide you with an appropriate resolution.
IX. Contact Us
If you have any questions regarding shipping or logistics, please contact us via our “Contact Us” page. We will respond to your inquiry and provide assistance within 24 hours.